Returns & Refunds

Clear, simple and reliable after-sales support from Wego Publishers.

If you need help with a return, refund, or exchange, our support team is here for you.

01

Returns

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To return your product, please contact us at info@wegopublishersltd.co.ke so we can send additional instructions on where you can mail your product to.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
02

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
03

Late or Missing Refunds

  • If you haven't received a refund yet, first check your bank account again.
  • Then contact your credit card company — it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you've done all of this and you still have not received your refund yet, please contact us at info@wegopublishersltd.co.ke.

Need Help?

We're here to assist you with returns, exchanges, and refund questions.

info@wegopublishersltd.co.ke